Epixtar International Contact Center Group, Ltd is a business process outsourcing (BPO) company - aggregating contact center capacity and robust telephony infrastructure to deliver comprehensive, turnkey services to the enterprise market. From campaign design through ongoing management, Epixtar delivers value-driven, creative outsourcing solutions for the customer relationship management (CRM) and telesales initiatives of third-party companies. Companies use Epixtar's marketing expertise and well-trained personnel to acquire, support, and enhance the customer experience, reduce costs and generate top-line revenue.
Mission and Values
Surpass the Ordinary. Establish client relationships based on effective communication, unwavering integrity, and a commitment to excellence. Develop those relationships into long-term engagements through service that exceeds client expectations in all respects. Translate those relationships into stakeholder value through fiscal prudence, industry leadership, and intelligent growth.
People, Our greatest Asset
At Epixtar we have built a reputation for a quality work environment that attracts high-caliber people. We’ve achieved this distinction by applying rigorous standards to every aspect of our human resource management process. Infrastructure and technology provide the framework whereby intelligent and motivated people drive campaign success — they ensure that the customer is satisfied; provide resolution for product or service inquiries; and receive and input orders for fulfillment. Standards govern everything from recruitment to ongoing performance management. We view the consistent application of standards as an integral aspect of our culture of excellence — Epixtar agents understand the high expectations we have of their performance and they know that by working for a world-class service provider they enjoy benefits few of their peers experience.
Security
Physical security, data privacy, and absolute program confidentiality are ingrained into the Epixtar process matrix. Our center facilities are secured by proximity-card access, round-the-clock security, and absolute segregation between sensitive programs. Agents are restricted from discussing campaign specifics and client organizations may request physical isolation by floor or walled partition as desired. Data security is managed from central servers that provide external access exclusively via secure VPN and all IT personnel receive extensive background checks and hands-on management to prevent data compromise.
